Shipping Policy

SKYMAXX SHOPDEAL GROWTH PVT. LTD. is a Digital Direct Selling Company that offers products through its official e-commerce platform. Orders can be placed online through the Company's official website www.skymaxxshop.com. The Company currently provides Home Delivery services only.

1. Home Delivery

Customers and Independent Business Partners (IBPs) can place their orders through the official website www.skymaxxshop.com.

The Company delivers products to the shipping address provided by the customer during checkout. Delivery is available only in locations serviceable by the Company's logistics partners.

2. Shipping Charges

Shipping charges, wherever applicable, are displayed during the checkout process before order confirmation.

The Company may offer promotional free shipping schemes from time to time at its sole discretion.

3. Order Processing & Dispatch

Orders are generally processed and dispatched on the next business day after successful payment confirmation.

Orders placed after business hours on Saturday, on Sunday, or on public holidays will normally be processed on the next working day.

Dispatch timelines may increase during festivals, promotional campaigns, or periods of high order volume.

4. Delivery Time

Delivery time depends upon the customer's location and the serviceability of the logistics partner.

Normally, orders are delivered within 2 to 7 Business Days from the date of dispatch.

Delivery may be delayed due to weather conditions, transportation issues, natural disasters, government restrictions, public holidays, or other circumstances beyond the Company's control.

5. Delivery Inspection

Every shipment is carefully packed before being handed over to the courier partner.

Customers are requested to inspect the package before accepting delivery.

If the package appears damaged, tampered with, or if any product is missing, customers should immediately inform the delivery executive and notify SKYMAXX within 24 hours of delivery.

Failure to report shipping damage, shortages, or discrepancies within 24 hours shall be treated as acceptance of the delivered products.

6. Delivery of Products

The Company ensures that every dispatched product matches the description, specifications, and quality standards displayed on the official website.

The risk of damage or loss during transit remains with SKYMAXX until successful delivery to the customer.

7. Delivery Address Verification

The shipping address and PIN Code provided by the customer are verified before dispatch.

If a location is not serviceable, the customer may be requested to provide an alternate address.

If no serviceable address is available, the Company may cancel the order and process the refund according to its Refund Policy.

8. Acceptance of Delivery

Customers and Independent Business Partners are expected to accept delivery of the products ordered by them.

If delivery is refused without a valid reason, the Company reserves the right to recover applicable shipping charges, cancel the order, or act according to Company policies.

The decision of SKYMAXX SHOPDEAL GROWTH PVT. LTD. regarding re-delivery or refund shall be final.

9. Transfer of Ownership

Ownership and all rights in the product shall pass to the customer only after successful delivery and receipt of full payment.

After delivery has been completed, any risk of loss, theft, or damage shall be borne by the customer.

10. Packaging Condition

Customers should ensure that the package is properly sealed and is not damaged, opened, or tampered with before accepting delivery.

Any visible damage should be reported immediately at the time of delivery.

11. Governing Law

This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from this Shipping Policy shall be resolved in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.

Subject to applicable law, the courts having jurisdiction over the Registered Office of SKYMAXX SHOPDEAL GROWTH PVT. LTD. shall have exclusive jurisdiction over matters relating to this Shipping Policy.